Shipping rates & policies

Last updated: September 16, 2026

Every order placed at Atsmore ships from our Colombo warehouse to any address in Sri Lanka. Shipping is calculated on the checkout page and shown as its own line before you confirm, so the total you see is the total you pay.

1. Shipping rates

The threshold is applied to your subtotal after any coupon discount. If you browse in another currency, the amounts above are converted at the same rate used on the checkout page.

2. Delivery areas

• We deliver to every district in Sri Lanka, including the islands served by the national courier network.
• We do not currently ship internationally. Orders with a foreign delivery address will be cancelled and refunded in full.
• Post-office boxes are not accepted; the courier needs a street address and a phone number for the recipient.

3. Handling and transit times

• Orders placed before 14:00 on a working day are packed the same day; later orders are packed the next working day.
• Colombo and suburbs: usually delivered within 2 working days of dispatch.
• All other districts: 2–5 working days of dispatch.
• Public holidays and severe weather can add a day or two. We will email you if a delay is expected.

4. Packaging

Fragile electronics are packed in their retail box inside an outer carton with cushioning. Large items (furniture, sporting goods) may ship on a pallet and are delivered to the ground-floor entrance of the address.

5. Lost or damaged parcels

If a parcel arrives damaged, note it with the courier at the door and open a support ticket with photos within 48 hours. If a parcel is marked delivered but has not arrived, tell us within 7 days and we will trace it with the courier and re-ship or refund.

Related: delivery info, taxes & fees and our returns policy.