Refunds & replacements

Last updated: September 16, 2026

Once a return is approved (see product returns for eligibility), you choose between a refund and a replacement. Both are free of charge within the 30-day window.

1. Refunds

• Cash on delivery orders are refunded by bank transfer to an account in your name. We ask for the account details when the return is approved.
• Card orders are refunded to the same card. It can take your bank 5–10 working days to show the credit.
• The refund covers the item price and the tax charged on it. Shipping is refunded in full when the return is our fault (wrong, damaged or faulty item).
• If a coupon was used, the discount is spread across the items and the refund reflects the price actually paid.

2. Replacements

• Wrong size or colour? We ship the replacement as soon as the courier collects the original — no need to wait for it to reach our warehouse.
• If the replacement is out of stock we refund instead and tell you before doing so.
• Faulty items within the manufacturer warranty are repaired or replaced under the warranty terms shown on the product page.

3. Timeline

4. Partial refunds

Items returned incomplete (missing accessories, manuals or free gifts) or with signs of use beyond inspection may receive a partial refund. We always tell you the amount before issuing it and you can choose to have the item sent back instead.

5. How to start

Open a support ticket with your order number, the item and the reason. You will get a return reference and collection instructions within one working day.